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Customer Service Rep - Pharmaceutical Industry Jobs
Date: Nov 14, 2009
Location: Eden Prairie, MN, US
Job Title: CUSTOMER SERVICE REP - PHARMACEUTICAL INDUSTRY
Job Number: 50085306
Job Type: Contract/Temporary Contact EMILY
Job Location: Eden Prairie, MN Branch Office Chanhassen - 952-975-0106
Job Hours: 08:30 AM To 05:00 AM
Job Description: A pharmaceutical company in the southwest suburbs is looking for an experience customer service representative to help facilitate the order and shipping process for customers. This is a long term contract position (3-4 months) and the pay rate is $13/hr. The main responsibilities are as follows: 1. Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. 2. Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. 3. Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly. 4. Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers. 5. Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner. 6. Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested. 7. Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.
Required Skills:
*A minimum of 2-3 years of customer service experience over the phone, preferably in a call center setting
*Exposure to the pharmaceutical industry highly preferred
*Proficiency with Microsoft Office (assessments will be administered)
*A minimum of 2 years of post-secondary education
Pro Staff is an Equal Opportunity Employer
Job Number: 50085306
Job Type: Contract/Temporary Contact EMILY
Job Location: Eden Prairie, MN Branch Office Chanhassen - 952-975-0106
Job Hours: 08:30 AM To 05:00 AM
Job Description: A pharmaceutical company in the southwest suburbs is looking for an experience customer service representative to help facilitate the order and shipping process for customers. This is a long term contract position (3-4 months) and the pay rate is $13/hr. The main responsibilities are as follows: 1. Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. 2. Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. 3. Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly. 4. Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers. 5. Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner. 6. Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested. 7. Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.
Required Skills:
*A minimum of 2-3 years of customer service experience over the phone, preferably in a call center setting
*Exposure to the pharmaceutical industry highly preferred
*Proficiency with Microsoft Office (assessments will be administered)
*A minimum of 2 years of post-secondary education
Pro Staff is an Equal Opportunity Employer
Nearest Major Market: Minneapolis
Job Segments: Healthcare, Pharmaceutical
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