http://prostaff.jobs2web.com/go/Dallas-Bilingual-Jobs/66515/ View Dallas Bilingual Jobs at Pro Staff Tue, 24 Nov 2009 21:11:49 GMT en-us http://prostaff.jobs2web.com/images/prostaff/logo_prostaff.gif http://prostaff.jobs2web.com/go/Dallas-Bilingual-Jobs/66515/ 720 Description: Receives high volume inbound customer service calls in call center environment. May respond to e-mail inquiries. Customer service is the primary function. Calls range from basic and routine to moderately complex. Uses computerized system for tracking, information gathering, and/or troubleshooting. Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Confers with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Refers unresolved customer grievances to designated departments for further investigation. Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Checks to ensure that appropriate changes were made to resolve customers' problems. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. Determines charges for services requested, collect deposits or payments, or arrange for billing. Completes contract forms, prepare change of address records, and issue service discontinuance orders, using applicable system. Solicits sale of new or additional services or products.
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*Special Note on Hours
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* Your actual work schedule after training will need to be flexible between operating hours Monday - Saturday from 7:30AM -8:00PM. Schedules are based on seniority. After training you can expect to work 11AM - 8PM and Saturdays with Sunday and one day off during the week.. During busy seasons there may be mandatory overtime.
Pro Staff is an Equal Opportunity Employer

Required Skills:
Education Requirements: High School Diploma or GED Experience:
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* MUST be able to read, write and speak Spanish and English!
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* Minimum of 6 months customer service experience required. Call center experience is a plus! Pre-employment Testing: Must pass pre-employment drug screen and criminal background check. Working knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, good communication skills, and evaluation of customer satisfaction. Other Skills, Knowledge or Abilities: Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Good math skills. Good computer exp. Pro Staff is an Equal Opportunity Employer Send Resume for this Job Ready to send us your resume? Click button to submit your resume and weâ?ll go to work quickly to find an opportunity that best suits your qualifications. Ready to send us your resume? Click button to submit your resume and weâ?ll go to work quickly to find an opportunity that best suits your qualifications. Need a resume? Click button to build a resume in three easy steps and we can get started with your ideal job search immediately. Need a resume? Click button to build a resume in three easy steps and we can get started with your ideal job search immediately. Pro Staff helped more than 30,000 talented professionals find ideal work opportunities last year, building on our 26 years of experience matching people and the companies who need them. We serve clients across a wide range of industries including energy/chemical, technology/ telecom, retail/consumer, finance/insurance, business services, manufacturing, logistics, healthcare and pharma/biotech. We have the breadth and depth to handle virtually any staffing need. See our locations now . We strive to create mutually beneficial connections between clients and talent. We do that by focusing on the details - and working hard to ensure everyone's success. Hunter Hamilton | Digital People | Careers | Company Store | Privacy Statement | Copyright | Contact Us]]> http://prostaff.jobs2web.com/job/ENNIS-Bilingual-Csr~~-Entry-Level~~-Jobs-TX-75119/611363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://prostaff.jobs2web.com/job/ENNIS-Bilingual-Csr~~-Entry-Level~~-Jobs-TX-75119/611363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job Title: BILINGUAL COLLECTORS
Job Number: GEN3834
Job Type: Contract-to-Hire Contact HR
Job Location: Ennis, TX Branch Office DeSoto - 972-224-5480
Job Hours: 08:00 AM To 05:00 PM
Job Description: LOOKING FOR SOMETHING NEW with ADVANCEMENT OPPORTUNITIES?...Large Call Center in ENNIS, TX has immediate openings!!! Please call 972-301-9437 or e-mail a resume to direct.jobs@prostaff.com ~~~~Level 1 ~ must have 1-2 years of collections experience $12-13/hr~~~~ ~~~~Level 2 ~ must have 2-3 years of collections experience $14-15/hr~~~~ ~~~~Level 3 ~ must have 4-5+ years of collections experience $16-17/hr~~~~ This position will also include performance based incentives and bonuses on dollars collected. JOB DESCRIPTION COLLECTORS: The Credit and Collections Representative notifies and or handles incoming calls from customers regarding delinquent accounts and attempts to secure payment. Collect past due balances using negotiation skills to achieve rapid turnover of receivables, while balancing needs of the customer with what makes sense for the business. Educate customer on benefits of maintaining current account status.Generate maximum dollars per account to enhance liquidation and positively impact net losses.Other duties may be assigned to meet business needs.
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*Special Note on Hours
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* Your actual work schedule after training will need to be flexible between operating hours Monday - Saturday from 7:30AM -8:00PM. Schedules are based on seniority. After training you can expect to work 11AM - 8PM and Saturdays with Sunday and one day off during the week.. During busy seasons there may be mandatory overtime. TRAINING HOURS ~ First 6 weeks will be 8am-5pm Monday-Friday
Pro Staff is an Equal Opportunity Employer

Required Skills:
Individual must be self motivated with the ability to interface well with internal and external customers. Problem solving skills and excellent customer service skills are a must! Prior experience in a similar position helpful. Position requires attention to detail and excellent follow up skills. ~ Must be fluent in Spanish and English, must be able to read, write and speak. ~ Must have at least 1 year of collections experience in any industry. ~ High School diploma or GED ~ Must be able to pass computer assessments during interview process. ~ Must be able to pass a background check and drug screen prior to employment. ~ Must complete 720 hour temp assignment and then based on performance talent will be converted to permanent. Other Skills, Knowledge or Abilities: Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Good math skills. Good computer exp. Pro Staff is an Equal Opportunity Employer]]> http://prostaff.jobs2web.com/job/ENNIS-Bilingual-Collectors-Jobs-TX-75119/632644/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://prostaff.jobs2web.com/job/ENNIS-Bilingual-Collectors-Jobs-TX-75119/632644/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job Title:
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*EXPERIENCED CALL CENTER REPS
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Job Number: GEN3864
Job Type: Contract-to-Hire Contact HR
Job Location: Ennis, TX Branch Office DeSoto - 972-224-5480
Job Hours: 10:00 AM To 07:00 PM
Job Description: IMMEDIATE OPENINGS for Experienced CALL CENTER REPS in Ennis, TX... HOURLY PAY is $11.00-13.00/hr + benefits!!! Based on experience. Bilingual (Spanish/English) gets a $2.00 premium. JOB Description: Receives high volume inbound customer service calls in call center environment. May respond to e-mail inquiries. Customer service is the primary function. Calls range from basic and routine to moderately complex. Uses computerized system for tracking, information gathering, and/or troubleshooting. Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Confers with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Refers unresolved customer grievances to designated departments for further investigation. Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Checks to ensure that appropriate changes were made to resolve customers' problems. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. Determines charges for services requested, collect deposits or payments, or arrange for billing. Completes contract forms, prepare change of address records, and issue service discontinuance orders, using applicable system. Solicits sale of new or additional services or products.
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*Special Note on Hours
*
* Your actual work schedule after training will need to be flexible between operating hours Monday - Saturday from 7:30AM -8:00PM. Schedules are based on seniority. After training you can expect to work 11AM - 8PM and Saturdays with Sunday and one day off during the week.. During busy seasons there may be mandatory overtime.
Pro Staff is an Equal Opportunity Employer

Required Skills:
Education Requirements: High School Diploma or GED Experience: MUST have at least 3-5 years of call center experience. Pre-employment Testing: Must pass pre-employment drug screen and criminal background check. Working knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, good communication skills, and evaluation of customer satisfaction. Other Skills, Knowledge or Abilities: Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Good math skills. Good computer exp. Pro Staff is an Equal Opportunity Employer]]> http://prostaff.jobs2web.com/job/ENNIS-experienced-Call-Center-Reps-Jobs-TX-75119/644881/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://prostaff.jobs2web.com/job/ENNIS-experienced-Call-Center-Reps-Jobs-TX-75119/644881/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS