http://prostaff.jobs2web.com/go/Dallas-Texas-Call-Center-Jobs/13765/ View Dallas Texas Call Center Jobs at Pro Staff Mon, 15 Mar 2010 14:03:36 GMT en-us /view/client/prostaff/images/logo_prostaff.gif http://prostaff.jobs2web.com/go/Dallas-Texas-Call-Center-Jobs/13765/ 720 Job Title:BILINGUAL TEAM LEAD
Job Number:50089658
Job Type:PermanentContactPRO STAFF
Job Location:Bedford, TXBranch OfficeLas Colinas - 972-831-1200

? Bachelor?s degree or 2+ years call center supervisory experience. ? Specific experience to include leadership skills and customer service experience in a call center environment, and a demonstrated positive approach to employee development, and conflict and problem resolution. ? Proficient in Microsoft Office Suite of products to include Word and Excel. ? Highly developed written and verbal communication skills. Tactful and diplomatic coaching style required. ? Effective organizational/time management skills. ? Must be able to work the shift of: Tuesday through Saturday, 9:00AM to 6:00PM ? Bilingual - Spanish fluently Salary will depend on experience, however, will fall in the $35K-$40K range

One of the nations leading health care call centers is seeking a bilingual team lead. ? Responsible for providing team leadership to a customer-focused team who ensure that customers are satisfied, and their needs are fulfilled. ? Provides day-to-day supervision to a group of Call Advisors to maintain service level goals and performance objectives. ? In accordance with organizational goals, provides direction to team on activities and behaviors. Identifies and analyzes problems; plans tasks and solutions. ? Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. ? Recommends changes to improve efficiency and effectiveness. ? Recognizes team on accomplishments and achievement. ? Monitors calls and gives feedback to increase quality. ? This position will make recommendations for hiring, performance evaluation, training, work allocation, and problem resolution. ? As appropriate to the position, participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations. ? Lead the team in customer resolutions with optimum turn around times. ? Mentor and motivate team members to enhance skill level as part of the management succession program. ? Maintains and monitors records and reports pertaining to team performance. ? Recruit, hire, train staff, supervise, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. ? Monitor & observe calls and provide timely feedback to ensure quality standards and compliance with policies and procedures. ? Coach and motivate direct reports and provide feedback to ensure performance objectives are being met. ? Be the primary point of contact for team member questions, issues and escalations ? Maintains positive morale through effective motivation, communication and leadership. ? Communicates important information through team meetings, letters and e-mail as well as providing daily support for job-related questions and approvals. ? Coordinate efforts with other Team Leads to ensure consistent call coverage. ? Takes a leadership role in key committees and in planning/coordinating Center events and activities.]]> http://prostaff.jobs2web.com/job/BEDFORD-Bilingual-Team-Lead-Job-TX-76021/757989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://prostaff.jobs2web.com/job/BEDFORD-Bilingual-Team-Lead-Job-TX-76021/757989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS